Frequently Asked Questions

My Hotpoint appliance is unstable

When you have a new appliance you sometimes find that your appliance feels slightly unstable.

It is vitally important, that all four corners of your appliance are in contact with the floor. Failure to level your Hotpoint fridge can result in an increase in the noise levels. You may also find on some of our taller Hotpoint fridges that failure to level the feet will give the impression of the Hotpoint fridge/freezer doors having drooped on one side.

To level your Hotpoint fridge it is recommended that you get help from a second person to hold the appliance whilst you lift the front feet slightly off the ground then adjust one or both feet until you get a satisfactory level again.

To rectify a dropped door we recommend that you lengthen the foot on the hinged side of the Hotpoint fridge, leave the appliance for a day or so and this should disappear.

If you need further assistance please call Hotpoint customer service on 0344 822 4224.

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