Frequently Asked Questions

My Hotpoint washing machine will not empty

If your Hotpoint washing machine empties into the waste system under the sink, please ensure that the connection to the sink plumbing is clear from any blockages; such as a build up of food deposit or fat.

It is also important to check the drain hose to ensure this is not blocked, kinked or bent as this can prevent the water draining out of your Hotpoint washing machine. If your appliance empties into a stand-pipe, ensure the drain hose is not pushed in by more than 4 inches.

Finally, check the “crease care” or “rinse hold” options are not selected, as using either of the options will hold the washing in the final rinse water on synthetic wash programmes.

If you need further assistance please call Hotpoint customer service on 0344 822 4224.

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