Frequently Asked Questions

My food is not staying fresh

Our Hotpoint refrigerators are designed to achieve internal temperatures of between 0 and 5 degrees Celsius.

As warm air rises and cold air falls we recommend placing milk and other similar products in the dairy compartment situated at the base of the appliances door.

This is one of the coldest spots on your appliance and as such is an ideal place to store your milk and get the shelf life that you require from it.

Avoid placing milk and other such perishables on the middle and upper shelves of your appliance, as this will shorten the shelf life of the products.

Should you have any concerns about the safe running temperatures of the appliance you can purchase a fridge thermometer by calling our spare parts team on 0344 822 5225 or order online here.

Place the thermometer on the middle shelf of your appliance, leave it overnight and then examine the reading the next day without removing the thermometer from its overnight position.

If you need further assistance please call Hotpoint customer service on 0344 822 4224.

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