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To conform to DEFRA (The Department of the Environment, Food and Rural Affairs) guidelines, our freezers are pre set to operate between -18 and -26 degrees.
We recommend that prior to putting large amounts of food into your freezer you put your appliances fast freeze switch/button (if applicable) on for 24 hours before.
If you are in any doubt as to how to achieve this always refer back to your appliances user instruction manual for guidance. If you do not have your user manual you can download a replacement here
If you need further assistance please call Hotpoint customer service on 0344 822 4224.