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There are a number of reasons that could cause your washing machine to smell.
The most common causes are:
Consistent washing at low temperatures – means that bacteria and undissolved detergents can build up, causing your machine to smell.
We would recommend running your machine at 90 degrees using some biological detergent to help destroy the build up of bacteria and detergents. You can also run a 90 degree service wash monthly using our Limescale & Detergent remover which will hygienically clean your machine, and prevent the smell reoccurring.
You should also check if your washing machine drain hose connects to your under sink plumbing. If so, ensure this is clean and free from any blockages. For more information on the Limescale & Detergent Remover – click here
If you need further assistance please call Hotpoint customer service on 0344 822 4224.