Accessibility Statement for hotpoint.co.uk

This accessibility statement applies to the website: https://www.hotpoint.co.uk

Using this Website

We want as many people as possible to be able to use this website. For example, you should be able to:

Zoom in up to 300% without the text spilling off the screen
Navigate most of the website using just a keyboard
Navigate most of the website using speech recognition software
Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA, and VoiceOver)

If you have a disability, AbilityNet has advice on making your device easier to use.

How Accessible this Website Is

We know some parts of this website are not fully accessible:

Some images may not have appropriate alternative text
Interactive elements such as navigation items, sliders, and carousels may not be fully operable using keyboard navigation
Some colour contrasts may not meet WCAG 2.1 AA standards
PDF documents may not be fully accessible to screen reader users
Some form controls are missing associated labels or descriptions

Reporting Accessibility Problems with this Website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us:

Phone: 03448 224 224
Email: uk.ie.customercare@europeanappliances.com
Address: Morley Way, Peterborough, Cambridgeshire, PE2 9JB, England

Enforcement Procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical Information about this Website’s Accessibility

Hotpoint (Hotpoint UK Appliances Limited) is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible Content

Non-compliance with the Accessibility Regulations

Some images do not have appropriate attributes (WCAG 1.1.1 – Non-text Content)
Some form fields are missing label elements (WCAG 1.3.1 – Info and Relationships)
Some pages include low colour contrast between text and background (WCAG 1.4.3 – Contrast (Minimum))
Some interactive elements are not reachable by keyboard (WCAG 2.1.1 – Keyboard)
PDFs and downloadable documents are not fully tagged for screen readers (WCAG 1.3.1, 1.1.1)
Some videos do not have captions or transcripts (WCAG 1.2.2, 1.2.1)

Disproportionate Burden

Some areas of our website are not fully accessible — for example:

Certain product videos may not have captions
Some downloadable PDFs (such as instruction manuals) may not work well with assistive technologies

While we are working to improve these, some legacy content or formats may take time to update.

If you need help accessing any specific information, please contact us:

Phone: 03448 224 224
Email: uk.ie.customercare@europeanappliances.com

Content that’s Not Within the Scope of the Accessibility Regulations

The following content is exempt from the accessibility regulations:

PDF documents published before 23 September 2018, which are not essential for providing our services
Videos published before 23 September 2020, which may not have captions or audio descriptions

If you need access to any of this information, please contact us and we’ll do our best to help.

What We’re Doing to Improve Accessibility

We are actively working to improve the accessibility of our website. This includes:

Conducting regular accessibility audits and manual testing
Working with an independent accessibility agency
Engaging our internal accessibility review team, including Legal, UX, Development, Content, and Compliance
Updating content and components to meet WCAG 2.1 AA guidelines
Making website text as simple as possible to understand
Providing training to internal teams on accessibility best practices

Planned Accessibility Improvements

We are working on a roadmap to address the accessibility issues identified during our audit. Below is a summary of planned improvements and estimated completion dates:

Issue	Action	Estimated Completion
Missing alt text on decorative and functional images	Audit and update all page templates and image libraries	September 2025
Inaccessible PDFs (Legal T&Cs, marketing documents, promotional documents)	Begin replacing with accessible HTML or tagged PDF versions	July 2025
Video content without captions or transcripts	Add captions to product and how-to videos	September 2026
Low colour contrast on buttons and links	Update colour styles across the site to meet AA contrast ratios	March 2026
Keyboard navigation issues in header navigation	Improve component accessibility and focus states	March 2026