Q: My Hotpoint fridge freezer is noisy

A noisy fridge freezer isn’t uncommon, especially on a new appliance.A sharp cracking sound from within your fridge freezer can usually be attributed to the build up of frost on your internal fridge components.Causes of noise:• The pump/compressor motor – Normal• Pipe work vibrating against the wall – Check the position• Gas circulating inside pipes – Normal• Cracking sounds – Defrosting Air Movement – NormalIf you need further assistance please call Hotpoint customer service on 0344 822 4224.

Question 1

Can I stack my Hotpoint fridge and freezer on top of each other?

Accepted Answer

You must not stack your Hotpoint refrigeration appliances directly on top of each other as the cabinets of the appliances are not suitable for this purpose.In order to be able to stack appliances you will need to purchase a product that is designed and built with this type of floor space saving feature such as an Hotpoint fridge freezer.If you need further assistance please call Hotpoint customer service on 0344 822 4224.

Question 2

Can I reverse the doors on my Hotpoint freestanding fridge freezer?

Accepted Answer

You will find door reversal instructions for each appliance including diagrams inside the user manual that came with your appliance. Call us to book a door reversal with one of our skilled engineers on 0344 822 4224 &ndash; A charge will be applied.If you do not have your instruction booklet you can find a replacement user manual here.If you need further assistance please call Hotpoint customer service on 0344 822 4224.Shop our popular products.Fridge Care KitFridge & Freezer Hygienizer Cleaner SprayFridge & Freezer Defrost SprayFridge Odour AbsorberShop Spare Parts

Question 3

My Hotpoint fridge freezer is noisy

Accepted Answer

A noisy fridge freezer isn&rsquo;t uncommon, especially on a new appliance.A sharp cracking sound from within your fridge freezer can usually be attributed to the build up of frost on your internal fridge components.Causes of noise:&bull; The pump/compressor motor &ndash; Normal&bull; Pipe work vibrating against the wall &ndash; Check the position&bull; Gas circulating inside pipes &ndash; Normal&bull; Cracking sounds &ndash; Defrosting Air Movement &ndash; NormalIf you need further assistance please call Hotpoint customer service on 0344 822 4224.

Question 4

There is an amber light on my Hotpoint fridge freezer, what is it for?

Accepted Answer

If an amber light is illuminated on the front of your Hotpoint fridge freezer this means that the fast freeze switch/button has been selected.If this is not required simply press the button (or reverse the switch) to put the appliance back into its normal operating mode.If you need further assistance please call Hotpoint customer service on 0344 822 4224.

Question 5

Environmental temperature sensor fault

Accepted Answer

Issue: A number of things affecting the temperature in your appliance could be happening if you see this error code displayed.Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224.

Question 6

Defrost sensor fault

Accepted Answer

Issue: The compartment temperature in my fridge is incorrect.Advice: We recommend you check that the drain pipe and under sink plumbing for any blockages. If the fault continues please call our customer service centre to book an engineer on: 0344 822 4224.

Question 7

Environmental temperature sensor fault

Accepted Answer

Issue: A number of things affecting the temperature in your appliance could be happening if you see this error code displayed.Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224.

Question 8

Ice maker circuit fault (if fitted)

Accepted Answer

Issue: The ice maker in my appliance is not working correctly.Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224.

Question 9

About us

Accepted Answer

With over a 100 years of experience in fixing and repairing domestic home appliances, we know that your fridge freezer is a key part to the day to day running of your home, so it being kept in good working order is compulsory! Hotpoint are large domestic appliance experts and we repair appliances such as washing machines, washer dryers, tumble dryers, refrigerators, dishwashers and cookers (electric and gas). We repair all of our own brands which include Indesit, Whirlpool, Cannon by Hotpoint, Creda and Ariston and can provide you with a repair no matter what, whether the fridge freezer is in or out of guarantee.

Question 10

Book a repair

Accepted Answer

Before you call our dedicated repair centre for a fridge freezer repair why not get a quote online in just a couple simple steps, simply give us a few details and you can leave the rest to us! Click here for more information.

Question 11

Our Engineers

Accepted Answer

With a large team of over 1000 trained engineers all based locally to you around the UK, this means we are able to provide a fast, reliable repair service for your fridge freezer, no matter the issue. All of our engineer vans are equipped with all the tools needed to ensure we get your fridge freezer back up and running like new in no time.