Trade Support

Customer Service

Update on FSE visit checking parts checking postal parts bring forwards Appointment date changes Repair History Model Numbers Confirm write offs Rebooks within 30 days if D&G unable to book Out appointment info Anything else you would be advised to use the correct channels.

VIP

Customer complaints – Where repair history is required (Complaints related to repairs, engineer, personal injury, fire , gas leaks and outcomes of call traces)
Any queries that are not covered above you will be advised to ring through.

Multibrand

Update on FSE visit checking parts checking postal parts bring forwards Appointment date changes Repair History Model Numbers Confirm write offs Rebooks within 30 days if D&G unable to book Out appointment info Anything else you would be advised to use the correct channels.