Frequently Asked Questions

The ECO sense drying feature will not function

If your Hotpoint tumble dryer has a “set and forget” auto drying feature and you are having problems getting the drying process to operate, it could be attributed to a number of non mechanical faults. We recommend the following:

  • Ensure that you are loading the Hotpoint dryer correctly, as putting in an undersized load will result in the sensing mechanism cutting off the drying process prematurely.
  • Ensure that you are not attempting to use a programme that is designed merely as a short drying process utilising very low temperatures such as in the case of the easy iron and easy care functions.
  • Ensure that the sensors in the drum are kept clean and free from grease and dirt by wiping with a dry cloth.

If you need further assistance please call Hotpoint customer service on 0344 822 4224.

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